Refund policy

 
Returns
–  Returns are allowed up to 14 days after delivery or in-store purchase. If time exceeds 14 days after delivery, we can no longer accept any returns, issue refunds, or exchange products. 
–  This policy is extended during the holiday season after Black Friday through January 1st. Returns are allowed until January 31st in this time period. 
–  The customer must provide an order number or show proof of purchase in order to complete a return. If we cannot find your order, we cannot process a return. 
–  Please do not ship back your order without first contacting and requesting a return. 
–  Products should be unworn, unwashed, tag intact and in the same condition that was received. Otherwise, the terms of the return are void. 
–  The customer has 2 weeks following a return request to ship back the item(s). Once those 2 weeks have passed, the return label will be voided and the return is no longer valid. 
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Click the link below to begin a return request

https://muskegonairportcarrental.com/25001740/account

 

–  Add a note to the request including size or item information for an exchange or clarify that a refund would be preferred. 
–  Your request will either be accepted or refused after review.
–  You will be notified within 24 hours of the request, which will not affect the time qualifying you for the return. 

 

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Refunds 

–  Refunds are allowed on products requested to return within the 14 days after purchase or receiving your order. 

–  Any sales 30% off or more are final sale and cannot be returned for a refund. 

–  Products that are damaged during shipping cannot be refunded. Please file a claim with the shipping provider!

–  Photos of damaged products will be requested if applicable.

–  Accepted returns requesting a refund will be refunded after we receive the product(s) and review them before issuing a refund. You will be notified within 24 hours of delivery. (Note: We receive returned packages at the end of the day and may be the next business day before you receive a notification about your order.)

–  If your order is approved for a refund, you will receive a notification for the refund. 

–  Refunds can only be issued to the original method of payment on the order. Processing can take up to 2-3 business days, or based on the payment method you used during original payment. 

–  Once we issue the refund, we are no longer responsible for any problems or holds with the personal account that may occur. We aren't able to re-refund an order that has been issued a refund already. We do not have access to personal payment information, but will help with any order processing with the information we do have. 

–  Customers are responsible for contacting the entity with which they purchased the order with if they do not receive the refund. We can always send validation of the refund if necessary.

–  Cash purchases cannot be refunded, but can be reimbursed by a non-expiring store credit or gift certificate. 

–  In-store pick-ups marked as ready for pick-up longer than 30 days will be refunded and items returned to the floor. 

–  Any questions or issues can be emailed to [email protected] or discussed by contacting us at (+47)24331433. 

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    Exchanges

    –  Exchanges are allowed on products requested to return within the 14 days after purchase or receiving your order. 

    –  Any sales 30% off or more are final sale and cannot be returned for an exchange. 

    –  Products that are damaged, not due to our error or during shipping, cannot be exchanged. 

    –  When requesting an exchange, please add a note to what you would prefer to exchange with or give us a call at (+47)24331433. We will pull whatever you decide to get instead before we receive your order to secure the item(s). 

    –  Once 2 weeks have passed after requesting an exchange and we have not received the original item(s) (or label we sent you is still unused), we will put the requested product(s) back on the floor and the return will be voided. 

    –  It is the customer's responsibility to contact us if they do not receive the return label. We will fix any errors and resend if necessary. 

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      Gifts

      –  We love sending gifts! We don't love sending order confirmations or receipts directly to the person receiving the gift. Please be mindful of the account that the order is purchased under. We recommend making a separate count for that reason (we don't want to spoil anything!).

      –  Customers can request to have a personal note in the shipment or let us know that the order is a gift so we won't add the packing slip. Any other custom request can be placed in the notes at checkout or give us a call at (+47)24331433 before or when you're placing the order. 

      –  We will place a discrete card into the gift that will explain our return policy and how to contact us. We have the right to contact the purchaser to confirm any personal information on the original order.

      –  We are not responsible for sending a package to the wrong address. The customer is responsible for notifying us within 1 business hour of purchase of any address changes. We will not refund orders that were sent to the wrong address. We do not change any address unless requested directly by the customer. The customer is responsible for reviewing the shipping address before completing checkout. (Note: We keep a log of every time we have communication with a customer about a specific order. We are able to pull up order history and any changes that may have been made by us on the account.)